Nearshore staffing for support and operations teams

Hire support staff, technical support, executive assistants and project managers from Latin America, screened against the work the role has to own.

  • Four separate benches, so you hire for the queue you actually have
  • 7 days on average from first call to first day
  • 30 to 50% less than a comparable US hire
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Teams already hiring engineers through Deverr
Placing Latin American talent since 2020
5.0
★★★★★
Reviews on Clutch

Hire admin and operations talent that runs without hand-holding

Support and operations overview illustration

Deverr's nearshore staffing covers support reps, technical support engineers, executive assistants and project managers. They join your team as full-time members, reporting to your leads and online through your working day.

These hires get made under pressure, after the queue has already slipped or the date has already moved, so the brief goes out vague and the work lands back on whoever was closest to it.

Tell us what is actually falling through and we screen four separate benches against it. Two or three candidates come back with their scores attached, each with at least three years in the function.

The support and
operations roles we place

We screen for each of these roles separately. Tell us which one you need and
you will see two or three candidates, each with their scores attached.

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How we screen when there is no code to review

Every support and operations hire clears the same screen. Most of the effort goes into judgment and communication rather than what is listed on the CV.

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Four scores, no pass mark

Cultural match, technical match, English in live conversation and interpersonal skills, each scored 0 to 5. We read the whole card instead of a cutoff number, and you see it.

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Interpersonal skills carry the most weight

A top score goes to someone who leads the conversation when it helps, listens when it does not, and says plainly where their knowledge ends.

Tone and empathy scoring illustration

Tone and empathy get scored

For customer-facing roles we work through difficult scenarios and score how the candidate handles them under pressure.

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A conversation, not a timed test

Whiteboard walkthroughs are the default on development roles. These roles get a structured interview instead.

Same bar at every seniority illustration

The same bar at every seniority

Even on mid-level roles we look at how someone plans their week, how clearly they write, and how fast they settle into a team they have never met in person.

Industries we staff support and operations for

The queue looks different in every sector, so the screen does too.

“They really go above and beyond and always have some useful insight that delights my customers.”

Andrew Love, Founder, SOVRUN. Five-star review.

Deverr has done a great job of meeting and exceeding our expectations. What stands out about Deverr is their engineering team's ability to work efficiently without compromising quality.

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Christo Brown
Christo Brown
Head of Product, Connect Financial

Deverr built our ingestion and data modeling engine for Shopify data. They built rock-solid infrastructure, were professional, and responsive. True partners in every sense.

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Mubeen Ibrahim
Mubeen Ibrahim
Head of Data, Superbalist

We needed a senior full-stack developer fast. Deverr placed someone in under two weeks who was shipping code by day three. Six months later he's one of our core team members.

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Andrew Love
Andrew Love
Founder, SOVRUN

We couldn't be happier with the full-stack, AI, and WordPress developers Deverr found for us. They saved us a ton of time recruiting and brought in highly experienced developers who fit our culture perfectly, at a fraction of what we'd pay for U.S. developers of the same skill level. 5 stars, I can't recommend them enough.

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Cam Fulton
Cam Fulton
CEO, SearchActions

Alvis.Care started as my garage project, built on Lovable, held together by vision and duct tape. Within a month of bringing on Deverr, they placed Allan as our lead engineer and our code was professionalized and stabilized. Allan took ownership of the team and gave me back time to sell the vision. If you built something real and need it to become a company, this is how you do it.

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Srdjan Stakić
Srdjan Stakić
Founder, Alvis.Care

Deverr is officially the gold standard for scaling a team without the usual headaches. We will never go back to traditional recruiting after seeing how effortless this was.

Read more
Brandon Sheiner
Brandon Sheiner
Founder, Promethean Innovations, Inc

Frequently Asked Questions

Frequently asked questions illustration
What does customer support staffing through Deverr cost?

Expect 30 to 50% less than a comparable US hire. One monthly rate covers salary, benefits, payroll and local compliance, with no recruiting fee. The exact number depends on the role and seniority, which we scope on the call.

How fast can you place a support or operations hire?

Seven days on average from first call to first day. You see two or three scored candidates within days of the consultation rather than a long list to sort through.

Can you hire admin and operations talent, or is this support only?

Both. Alongside the four roles above we place operations and back office hires, covering ops coordination, data entry, HR administration and customer onboarding, in tools like Asana, Monday.com, BambooHR and Rippling. Tell us which tasks are slowing your core team down and we scope the role on the call.

Who employs the hire, us or you?

We do, in their own country, including payroll, benefits and local compliance. Your vendor review covers Deverr as a staffing partner rather than a new legal entity in a new jurisdiction.

Can your hires cover our full US business hours?

Yes. Latin American time zones overlap the US working day, so a ticket that arrives at 9am gets worked at 9am rather than picked up the following morning.

We built our product on Lovable and it stopped scaling. Can you help?

Yes. That has its own page, since the work is picking up a codebase somebody else generated rather than starting from a spec. See our engineers for Lovable apps.

How many candidates will we interview?

Two or three per role. A short list is the point of screening. If none of them fit, we source again rather than sending more profiles.

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Tell us what is falling through

Fill in the form below and you will go straight to our calendar to pick a time that suits you. Here is what happens next:

  1. 1
    You choose a consultation time on the next screen
  2. 2
    We scope the role, seniority and timing on the call
  3. 3
    You meet 2 to 3 vetted candidates
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