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Senior Latin American technical support engineers who work inside your helpdesk, on your hours, so your developers stay on the roadmap.
Companies hire a technical support engineer to sit between their customers and their engineering team. The role picks up the ticket a general agent cannot close, works out whether the fault sits in the product, in an integration, or in the customer's own setup, and either resolves it or escalates it with the detail engineering actually needs.
It normally comes with the help center, the macros, and the pattern spotting that stops one bug generating forty tickets.
Deverr fills that seat with senior Latin American support engineers. We screen against the product they will answer for and the helpdesk you already run, and we match on the voice your customers already hear, so the first reply does not read like it came from a different company.
Every technical support engineer we place clears the same screen before their profile reaches you.
They can walk through a bug they reproduced themselves and the report they handed to engineering.
They take what tier 1 escalates, resolve what they can, and know which tickets genuinely belong with a developer.
Ticket triage, macros, SLA targets, and queue hygiene inside Zendesk, Intercom, Freshdesk, or Jira Service Management.
The same person explains a workaround to a frustrated customer and files a ticket a developer can pick up without a follow-up call.
English is tested in live conversation, because a remote technical support engineer is the voice your customers hear all day.
Repeated reschedules, thin interest in the call, or unprompted bluntness about pay all end a process. A distant time zone with no overlap plan means we dig a layer deeper.
Brandon Sheiner, Founder, Promethean Innovations, Inc. Five-star review.
Deverr has done a great job of meeting and exceeding our expectations. What stands out about Deverr is their engineering team's ability to work efficiently without compromising quality.
Deverr built our ingestion and data modeling engine for Shopify data. They built rock-solid infrastructure, were professional, and responsive. True partners in every sense.
We needed a senior full-stack developer fast. Deverr placed someone in under two weeks who was shipping code by day three. Six months later he's one of our core team members.
We couldn't be happier with the full-stack, AI, and WordPress developers Deverr found for us. They saved us a ton of time recruiting and brought in highly experienced developers who fit our culture perfectly, at a fraction of what we'd pay for U.S. developers of the same skill level. 5 stars, I can't recommend them enough.
Alvis.Care started as my garage project, built on Lovable, held together by vision and duct tape. Within a month of bringing on Deverr, they placed Allan as our lead engineer and our code was professionalized and stabilized. Allan took ownership of the team and gave me back time to sell the vision. If you built something real and need it to become a company, this is how you do it.
Deverr is officially the gold standard for scaling a team without the usual headaches. We will never go back to traditional recruiting after seeing how effortless this was.
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Five things that hold on every technical support placement we make.
Technical support staffing does not end on day one. You keep a dedicated contact after the placement, so a coverage or process problem in month three still has someone attached to it.
Candidates are screened against the tools you run and the product they will answer for, so nobody learns your integrations on live tickets.
Every support engineer has owned the technical side of support for a real product. You are not funding someone's first year in software support.
LatAm support engineers work US hours, so the ticket that arrives at 10am gets answered at 10am and escalations reach engineering the same day.
We cover payroll, taxes, benefits, hardware, and compliance in every LatAm country we place in.
Four steps from first call to first shift on your queue.
Tell us your product, your helpdesk, your ticket volume, and what the role has to absorb.
You get a short list, each candidate scored and briefed against your requirements.
You run your own interviews. We coordinate scheduling and answer anything the scoring raised.
Your support engineer starts in your helpdesk, your Slack, and your docs, with payroll already handled.
Browse every support and operations role we place.
Most placements run one to two weeks from first call to first day, covering sourcing, vetting, interviews, and onboarding. Flag an urgent role on the call and we prioritize it.
A support rep owns the customer conversation. A technical support engineer owns the diagnosis behind it, reproducing faults and escalating to engineering with detail.
Yes. We handle payroll, taxes, benefits, and compliance in every LatAm country we place in, so you do not need an entity of your own.
Common ground includes Zendesk, Intercom, Freshdesk, and Jira Service Management. We match against the help desk tool you already run, so nobody has to spend weeks learning it.
Raise it with your dedicated contact. They stay attached to the account after placement, so the problem gets worked through with you instead of turning into a new search on your side.
Tell us what your support queue needs and we will get back to you within one business day. Here is what happens next:
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