Product Development & Innovation
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Nearshore customer support from Latin American professionals who work your hours, sit inside your helpdesk, and sound like your brand on their first reply.
Companies come looking for nearshore customer support when a support lead has one rep covering a queue that was built for three, and first response time has quietly slipped from an hour to a day.
Deverr screens against the channels you actually run, whether that is email and chat, a phone line as well, or all of it, so what comes back fits the queue you described rather than a generic support profile.
The rep we place catches the ticket that sat through the weekend, before the customer writes the second email or posts about it. They catch the refund that has been reopened twice and route it to someone who can close it.
Every customer support candidate clears the same screen before their profile reaches you.
Scored on clarity and confidence while actually talking, not on a certificate or a written test.
For customer-facing roles we run candidates through hard conversations and score tone, empathy, and problem solving under pressure.
Most of a support rep's day is typed, so written communication carries the same weight in the screen as the verbal side.
Planning, attention to detail, and holding several conversations at once without dropping any of them.
Whether their instincts around ownership and honesty line up with how your team already works.
Andrew Love, Founder, SOVRUN. Five-star review.
Deverr has done a great job of meeting and exceeding our expectations. What stands out about Deverr is their engineering team's ability to work efficiently without compromising quality.
Deverr built our ingestion and data modeling engine for Shopify data. They built rock-solid infrastructure, were professional, and responsive. True partners in every sense.
We needed a senior full-stack developer fast. Deverr placed someone in under two weeks who was shipping code by day three. Six months later he's one of our core team members.
We couldn't be happier with the full-stack, AI, and WordPress developers Deverr found for us. They saved us a ton of time recruiting and brought in highly experienced developers who fit our culture perfectly, at a fraction of what we'd pay for U.S. developers of the same skill level. 5 stars, I can't recommend them enough.
Alvis.Care started as my garage project, built on Lovable, held together by vision and duct tape. Within a month of bringing on Deverr, they placed Allan as our lead engineer and our code was professionalized and stabilized. Allan took ownership of the team and gave me back time to sell the vision. If you built something real and need it to become a company, this is how you do it.
Deverr is officially the gold standard for scaling a team without the usual headaches. We will never go back to traditional recruiting after seeing how effortless this was.
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Four things that hold on every support placement we make.
Every rep we place has at least three years in customer-facing roles, so the fundamentals arrive with them.
Your rep sounds like your team on their first reply, because they learn your tone, process, and product first.
We employ your rep in their country and handle payroll, benefits, hardware, and compliance, so you open no local entity.
You get a dedicated account specialist who stays with you after the placement, not only while you are hiring.
Four steps from the first call to a rep working your queue.
Your volume, your channels, your tools, and the hours your customers expect an answer.
Every one sits the structured interview and comes back scored, with a shortlist in days.
We handle the coordination. You meet the people and decide.
Your rep is set up in your helpdesk and your Slack from day one, and we stay involved after that.
Build a team that covers all bases in your operations. We place hires for roles that manage first point of contact with customers and maintain good relations.
Most placements run one to two weeks from the first conversation to the first day, covering sourcing, vetting, interviews, and onboarding. Tell us on the call if it is urgent.
Yes. Reps are screened on the channels you run, so a chat-first queue, a shared inbox, or a mix of both is all in scope.
Your rep works only for your team, in your helpdesk, on your hours. No shared queue, no pooled agents, and no separate platform to log into.
Latin America sits one to two hours from US time zones, so your rep covers your business hours on a normal working day rather than an overnight shift.
We stay involved after every placement. If something is not working, raise it with your account specialist and we address it.
Yes. Latin America overlaps the full US business day, so your hire is in standups and code review live rather than leaving comments overnight.
Two or three per role. A short list is the point of screening. If none of them fit, we source again rather than sending more profiles.
Fill in the form below and you will go straight to our calendar to pick a time that suits you. Here is what happens next:
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